Privacy Policy

Welcome to ClickGo Serv ("we", "the company", "the app", or "the website").
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and related services.

1. Information We Collect

We may collect the following types of information when you use our app or services:

a. Personal Information:
Such as your name, phone number, email address, and payment details — used to process bookings, transactions, and communication.

b. Usage Data:
Including your device type, operating system, browser type, IP address, pages visited, and app interaction time — used for analytics and app improvement.

c. Device or Other IDs:
We may collect or access identifiers such as the Android Advertising ID, Android ID, IMEI, MAC address, or similar device identifiers.
These may be automatically collected by third-party SDKs (e.g. Google Firebase, Google Play Services, Analytics, or Crashlytics) for purposes like app functionality, analytics, security, and fraud prevention.

d. Location Data:
If you choose to share it, we may use your approximate or precise location to provide location-based services such as nearby service providers or delivery.

2. How We Use Your Information

We use the collected data to:

• Operate, maintain, and improve our app and services.

• Personalize your user experience.

• Process bookings, transactions, and payments.

• Communicate with you for support, updates, or promotional offers.

• Ensure system security, prevent fraud, and detect unauthorized access.

3. Data Protection

We apply appropriate technical and organizational security measures to protect your information, including data encryption in transit and restricted access to personal data.
However, no system can guarantee absolute security.

4. Information Sharing

We do not sell or rent your personal information.
We may share information only in these limited cases:

• Service Providers: To help operate our platform, analytics, or payment services (e.g. Google, Firebase, or other third-party SDKs).

• Legal Requirements: When required by law or regulatory authorities under Qatari or international regulations.

• With Your Consent: If you explicitly agree to share data for a specific purpose.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing and in-app experience, analyze performance, and personalize ads or content.
You can disable cookies or reset your Advertising ID through your device or browser settings. Some features may be limited if cookies are disabled.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Request that we stop using your data for marketing purposes.

• Withdraw consent for data collection at any time.

• Request deletion of your data from our servers.

To exercise your rights, contact us at the email below.

7. Data Retention

We retain personal data only as long as necessary for operational or legal purposes, after which it is securely deleted or anonymized.

8. Policy Updates

We may update this Privacy Policy periodically.
All updates will be posted on this page, and continued use of the app or site after changes means you accept the revised version.

9. Contact Us

If you have any questions or requests about this policy or your data, please contact us:

📧 Email: info@clickgo.qa
🌐 Website: https://clickgo.qa